Consulting Skills Update Part II: Subject Matter Expert Consultation


About the Presenters

Facilitators Alex Mackenzie, ValueOptions

Alex Mackenzie has worked for ValueOptions for four years as an Advisor, Account Manager, and HPS Director. Prior to ValueOptions, Alex held positions as an HR Director, specializing in Organizational Effectiveness in a Fortune 100 Financial Services Firm, as a Senior Consultant for a large, international HR consulting firm; and Manager of Organizational Services for an internal Employee Assistance Program. A fan of continuous learning, Alex has taught MBA and masters-level Organizational Psychology classes through UC Berkeley Extension, and Golden Gate University, and is coauthor of a textbook chapter on Group Therapy for Domestic Violence Offenders.

About the Program

This one-hour teleconference presentation will build upon the general consultative relationship and focus on some specific problem areas encountered during workplace services consultations such as:

  • Employee Performance Problems
  • Employee and Management Training
  • Critical Incident Response
  • Drug Free Workplace Cases
  • Fitness for Duty
  • Employee Threat of Violence

After participating in this training, participants will:

  • Be able to articulate questions to ask to help managers be able to document performance problems
  • Be able to list five questions they can ask to help assess training needs
  • Be able to cite the steps in the behavior modeling approach to adult learning
  • Be able to recognize best practices in Threat of Violence management
  • Be able to differentiate between DOT and non-DOT related Drug Free Workplace cases, and outline the management of each.

 

Thank you for attending HPS University!